Response time in under 24 hours
COMPETENCE FOR ALL YOUR CONCERNS
24 HOURS & 7 DAYS A WEEK
QUESTIONS & ANSWERS
Help with frequently asked questions
Product information & application
Can the capsules also be opened (if you have difficulty swallowing)?
Generally yes, with exceptions. Do not open the capsules if the product FAQs advise otherwise.
How should the products be stored?
Store in a cool, dry place, protected from light, and out of reach of small children. Store liquid products in the refrigerator after opening.
How long do your products last?
Between 1.5 and 2 years. The exact best-before date can be found on the packaging.
When will my desired product be available again?
We are very sorry that you cannot find the product you want at the moment.
Due to the current shortage of raw materials, some of our deliveries are unfortunately currently delayed, as some raw materials have become almost impossible to obtain since the crisis, and even if they are, delivery times are very long. We are doing our best to be able to offer all products again as quickly as possible. In addition, if the product has already been produced, we always conduct a laboratory analysis for active ingredients, harmful substances, and contamination, which may cause additional delays in delivery. Safety and quality are our top priority, which is why we do not want to shorten the process here in order to maintain our high standards.
Why is the effect of your products sometimes not explained?
Due to legal requirements, we are not permitted to make precise statements about the effects. We recommend conducting your own research.
Order & Payment
Is it possible to order by email or phone?
At this time, we are unable to process orders via email or phone. As a family business
However, we are constantly working to improve and expand our service for our customers. As soon as the service is available, we will, of course, inform you.
Is it possible to order by invoice?
Yes. Please use the payment provider Klarna (purchase on account with Klarna). Klarna is one of the leading payment providers in the EU, which handles our payment processing for purchase on account.
Which payment methods can I use in the online shop?
You can see all payment methods in the checkout.
Target group & suitability
Are the products suitable for pregnant women?
Pregnant and breastfeeding women should discuss taking the medication with their doctor.
Are the products also suitable for children or teenagers?
If you are under 18 years of age, consult a doctor before use.
Delivery & Returns
I received a damaged or incorrect item. What can I do?
If you have received an incorrect or damaged item,
Please inform us by email at kundenservice@herbbio.de so that we
We can send you a replacement as soon as possible.
If necessary, we will of course send you a corresponding
Return label with which you can return the incorrect or damaged item
you can send back to us.
In any case, we will cover the costs and risk of your return.