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Shipping costs for consumers (including VAT)


Deliveries within Germany:

We charge a flat shipping fee of EUR 4.90 per order . Shipping is free for orders over EUR 29 .
 Within Germany we deliver with the shipping service DHL .


Deliveries to Austria:

We charge a flat shipping fee of EUR 13.90 per order. Shipping is free for orders over EUR 49.
Outside Germany we deliver with the shipping service DHL .

Deliveries to Switzerland:

We charge a flat shipping fee of €19.90 per order. For orders over We deliver free of charge for orders over 59 CHF.
Within Switzerland we deliver with the Swiss Post .

NATURTREU extended EU shipping

In addition, we also deliver to EU zones 1, 2 and 3, which include the following countries:

Deliveries to EU ZONE 1

  • Italy, Poland, France, Czech Republic, Luxembourg, Belgium, Finland, Sweden, Monaco, Denmark, Netherlands

We charge a flat shipping fee of EUR 13.90 per order.

Deliveries to EU ZONE 2

  • Croatia, Ireland, Spain, Portugal, Greece

We charge a flat shipping fee of EUR 12.99 per order. Shipping is free for orders over EUR 79.00.

Deliveries to EU ZONE 3

  • Estonia, Latvia, Lithuania, Hungary, Romania, Bulgaria

We charge a flat shipping fee of EUR 13.90 per order.

Outside Germany we deliver with the shipping service DHL.


Payment methods
- Paypal, Paypal Express*
- KLARNA Purchase on Account, KLARNA Pay Now**
- Mastercard, Visa
- American Express
- eps transfer


Delivery times
Unless otherwise specified in the item description, delivery of the goods in Germany will take place within 1-3 working days (if advance payment has been agreed, after the date of your payment instruction).
Unless otherwise specified in the item description, the goods will be delivered to the extended EU country within 3 - 8 working days (if advance payment has been agreed upon, after the date of your payment instruction).

Please note that increased order volume may currently cause delays. No deliveries are made on Sundays and public holidays.

In hot temperatures, we advise against delivering parcels to packing stations.

Further important information on payment methods/providers:

* PayPal
1. Select “PayPal” as your payment method at checkout.
2. To complete the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment.
If you don't have a PayPal account yet, you can create one and then confirm the payment. Setting up a PayPal account is not necessary for direct debit via PayPal, credit card via PayPal, and purchase on account via PayPal.
4. You will then be redirected back to us (www.naturtreu.de).

**Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

  • Invoice: The payment period is 14 days from the date of shipment of the goods/ticket/or, for other services, from the date the service is made available. The terms and conditions for invoice purchase for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
  • Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95) or under the terms otherwise specified during checkout. Installment payments are due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  • Immediately: Your account will be debited immediately after you place your order.

The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we will forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's Germany/Austria privacy policy.

Note: Consumers are natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed. The shipping conditions presented here do not apply to companies and commercially/self-employed individuals.

Response time in under 24 hours

COMPETENCE FOR ALL YOUR CONCERNS

24 HOURS & 7 DAYS A WEEK

QUESTIONS & ANSWERS
Help with frequently asked questions
Product information & application
Can the capsules also be opened (if you have difficulty swallowing)?

Generally yes, with exceptions. Do not open the capsules if the product FAQs advise otherwise.
How should the products be stored?

Store in a cool, dry place, protected from light, and out of reach of small children. Store liquid products in the refrigerator after opening.
How long do your products last?

Between 1.5 and 2 years. The exact best-before date can be found on the packaging.
When will my desired product be available again?

We are very sorry that you cannot find the product you want at the moment.
Due to the current shortage of raw materials, some of our deliveries are unfortunately currently delayed, as some raw materials have become almost impossible to obtain since the crisis, and even if they are, delivery times are very long. We are doing our best to be able to offer all products again as quickly as possible. In addition, if the product has already been produced, we always conduct a laboratory analysis for active ingredients, harmful substances, and contamination, which may cause additional delays in delivery. Safety and quality are our top priority, which is why we do not want to shorten the process here in order to maintain our high standards.
Why is the effect of your products sometimes not explained?

Due to legal requirements, we are not permitted to make precise statements about the effects. We recommend conducting your own research.
Order & Payment
Is it possible to order by email or phone?

At this time, we are unable to process orders via email or phone. As a family business
However, we are constantly working to improve and expand our service for our customers. As soon as the service is available, we will, of course, inform you.
Is it possible to order by invoice?

Yes. Please use the payment provider Klarna (purchase on account with Klarna). Klarna is one of the leading payment providers in the EU, which handles our payment processing for purchase on account.
Which payment methods can I use in the online shop?

You can see all payment methods in the checkout.
Target group & suitability
Are the products suitable for pregnant women?

Pregnant and breastfeeding women should discuss taking the medication with their doctor.
Are the products also suitable for children or teenagers?

If you are under 18 years of age, consult a doctor before use.
Delivery & Returns
I received a damaged or incorrect item. What can I do?

If you have received an incorrect or damaged item,
Please inform us by email at kundenservice@herbbio.de so that we
We can send you a replacement as soon as possible.

If necessary, we will of course send you a corresponding
Return label with which you can return the incorrect or damaged item
you can send back to us.
In any case, we will cover the costs and risk of your return.

Your question couldn't be answered?
Then ask your question directly to our competent staff